Help, in plain language
Most questions have a one-line answer. Here are the ones we hear most, plus a direct way to reach a person.
Getting started
Confirm you're 18+, accept the free credits and open a game from the lounge. There's no sign-up.
Open the lounge →Credits & balances
Learn how the 1,000 starting credits, free top-ups and session resets work.
Credit lab →Playing in balance
Tips for keeping play light, plus free Swiss support resources.
Responsible play →Troubleshooting
A game won't load or respond
Both games need JavaScript enabled. Refresh the page, and if it persists, try a current version of Chrome, Firefox, Safari or Edge. A private window with extensions disabled often resolves display issues.
My credits disappeared
Credits live in your browser session only. Clearing your storage, switching browsers or returning in a new session resets you to the default 1,000. This is expected — there's nothing of value to recover.
The age gate keeps appearing
The confirmation is stored for the current session. If your browser blocks session storage or you browse privately, you may see it again on each visit.
Contact us
If something here didn't answer your question, email support@westmeadowridge.com and we'll get back to you. For anything about your data, you can reach privacy@westmeadowridge.com.