At your service

Help Desk

Most of West Meadow Ridge explains itself, but if something's unclear or misbehaving, start here. Below are the basics, fixes for common hiccups, and a direct line to the team.

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Getting started

Confirm you're 18+ and you arrive with 1,000 free credits. Open a game from the menu and play — no sign-up needed.

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Credits & balance

Your balance is shared across both games during a visit. Low on credits? Use the free top-up on either game.

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Troubleshooting

If a game won't load, check that JavaScript is enabled, refresh the page, or try a current browser.

Common questions

Do I need an account?

No. There's no registration, login or password. Confirm your age and you're in.

Can I win real money or prizes?

No. Credits are virtual with no monetary value, and there are no prizes. It's entertainment only.

My balance reset to 1,000 — is that a fault?

No. The balance lives in your browser session for convenience and resets between visits by design.

A game looks stuck. What now?

Refresh first. If it persists, make sure JavaScript isn't blocked and that your browser is up to date.

Contact us

Still stuck, or want to share feedback? Email hello@westmeadowridge.com and we'll reply. For data or policy questions, see Privacy, Terms and Cookies.

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If your question is about gambling harm, free confidential Swiss support is available any time — SOS Spielsucht 0800 040 080. See Play Well for more.

West Meadow Ridge Help Desk: no account needed, 1,000 free virtual credits per visit, free top-ups, no real money or prizes. Contact hello@westmeadowridge.com. For gambling harm, free Swiss help: SOS Spielsucht 0800 040 080. Ages 18+.